Returns
& refunds.
Changed your mind? We’re here to help.
An extended 30-day return.
We offer an extended 30-day return on unused, non-faulty items — just in case you change your mind. If you’d like to return an item or have an issue, fill out the form below and our team will be in touch. We care about your rights and what the law says, and we’re always here to help you put things right.
How returns work
Complete the form
Fill out the online Returns Form below to get things started.
We authorise it
Ultimate Finish will reply with an authorised returns form to include in your parcel.
We process it
Items are processed within 5 working days once received.
Note: for faulty items within 30 days, returns are arranged by Ultimate Finish via drop-off or collection, depending on the item.
Changed your mind?
- Items can be returned for a full refund if unused and in the original packaging, with all accessories, leads and user manuals included, within 30 days.
- A 10% deduction can be made if the value of returned unwanted goods has been reduced due to excessive handling.
- Items received in non-sellable condition may be refused, or exchanged in full for repair.
- The buyer is responsible for the cost of return on non-faulty items no longer required.
- Standard delivery charges can be refunded, but express services are not covered.
- Special order / made-to-order items are non-refundable.
Something not right?
- If a product develops a fault, Ultimate Finish will assist with a replacement, repair or spare parts, as per your consumer rights.
- Postage for collection and return of faulty items is covered within 30 days of original purchase.
- If faulty after 30 days, item(s) are subject to “Third Party Warranties.”
- Outside 30 days the customer covers the cost of returning items to us, but return shipping back to you is covered.
Faulty items & your rights
You can claim a full refund or replacement for goods that are of unsatisfactory quality, unfit for purpose, or not as described.
You must give the retailer one opportunity to repair or replace the item before you can claim a refund.
You must give the retailer one opportunity to repair or replace before claiming a partial refund, and the burden of proof is on you to show the product is faulty. This is normally offered up to the standard or extended warranty period.
Items found to be faulty by misuse are not covered under warranty and will not be accepted as a return.
What the law means
Goods shouldn’t be faulty or damaged when you receive them. Ask what a reasonable person would consider satisfactory for the goods in question — bargain-bucket products aren’t held to the same standard as luxury goods.
The goods should be fit for the purpose they’re supplied for, as well as any specific purpose you made known to the retailer before you agreed to buy.
The goods supplied must match any description given to you, or any models or samples shown to you at the time of purchase.
Start your return.
Full terms & conditions can be found here. When you’re ready, complete the form and we’ll take it from there.